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J.D. Power Asia Pacific Reports: Ten FAW-VW Dealerships Receive




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J.D. Power Asia Pacific Reports:
Ten FAW-VW Dealerships Receive Dealer of Excellence Awards, the First to be Issued in China

SHANGHAI: 21 July 2008 — Ten FAW-VW dealerships in China have received the esteemed J.D. Power Asia
Pacific Dealer of Excellence Award. The award and certification program recognizes dealers who provide an
outstanding customer experience during the new-vehicle sales and after-sales service processes.

The FAW-VW dealerships receiving the award are:
• Beijing Tianda Auto Sales & Service Co., Ltd., for sales excellence
• Changchun Huiteng Auto Sales & Service Co., Ltd., for service excellence
• Dalian Jieshida Auto Sales & Service Co., Ltd., for sales excellence
• Dongying Pandeng Import Auto Service Co., Ltd., for service excellence
• Hunan Yongtong Automobile Sales Co., Ltd., for sales excellence
• Liaoning Hexing Volkswagen Sales & Service Co., Ltd., for sales excellence
• Liaoning Huihua Auto Group Co., Ltd., for sales excellence
• Nanjing Xiezhong Group Auto Co., Ltd., for sales excellence
• Shenyang Hezhong Auto Sales & Service Co., Ltd., for sales and service excellence
• Zhejiang FAW Sales and Service Co., Ltd., for sales excellence

“By being the first automotive brand in China to receive this designation, FAW-VW demonstrates its
commitment to implementing innovative and cutting-edge practices that promote high levels of sales and service
customer satisfaction,” said Steve Goodall, president of J.D. Power and Associates. “FAW-VW performs a
particularly impressive feat by earning Dealer of Excellence Certification for ten of its dealerships.”

The Dealer of Excellence Recognition Program is open to all automotive manufacturers (on behalf of their dealer
networks) and all automotive dealers across the country. The program, now in its inaugural year in China, is
independently administered by J.D. Power Asia Pacific. Using survey data from recent customers of dealerships,
J.D. Power and Associates certifies only those dealers that complete a rigorous certification process and meet or
exceed pre-determined benchmark scores from its nationally syndicated China Sales Satisfaction Index Study and
China Customer Service Index Study.

“The Dealer of Excellence awards provide Chinese consumers with one more important measurement by which to
evaluate dealerships,” said Goodall. “Our experience in other markets demonstrates that dealerships that
implement strict and scientific service standards build loyalty among customers and gain long-term benefits for
their businesses and the manufacturers they serve. These efforts by dealers in China will achieve the ultimate goal
of benefiting the Chinese consumer.”

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